Buy Online

READY-TO-SHIP TERMS & CONDITIONS

1. Packing

• Default packing: standard export carton with inner foam/partition protection.

• Custom packaging is not available for “Ready to Ship” items.

2. Warranty

We offer a warranty program instead of product returns or exchanges. Due to the high cost of international return shipping, we do not accept physical returns for any reason.

Warranty Period:

• Lamp / Bulb: NO WARRANTY (consumable item)

• Ballast: NO WARRANTY (subject to electrical stress)

• Other spare parts: 1 YEAR WARRANTY (non-human damage only)

Warranty Process:

1. Contact us with:

   • Your order number

   • Clear video showing the issue

   • Photos of the product (if applicable)

2. Our technical team will review the video to determine:

   • Whether the issue is covered under warranty

   • Whether the issue is due to non-human damage (e.g., normal electrical usage)

3. If the claim is approved:

   • We will ship the required replacement parts to you FREE OF CHARGE.

   • We will provide REMOTE ONLINE GUIDANCE for repair/installation (video call, step-by-step instructions, or written guide).

4. You are responsible for:

   • Installing the replacement parts (with our remote guidance)

   • Disposing of the defective parts locally

Warranty Exclusions:

• Physical damage (drops, impacts, improper installation)

• Water/liquid damage

• Electrical surges, incorrect voltage, or power supply issues

• Unauthorized repair or modification

• Normal wear and tear

• Damage caused during shipping (must be reported within 48 hours of delivery)

3. Shipment & Delivery

• Shipping method: DDP (Delivered Duty Paid) by air – all customs duties and taxes are included.

• Delivery timeline: approximately 8–15 business days from the date of dispatch from our China factory.

• Tracking number will be provided once the shipment is handed over to the carrier.

4. Order Processing

• Orders are processed and prepared for shipment within 1–2 business days after order confirmation and payment clearance.

• No changes or cancellations once the order enters the packing/shipping process, due to real-time inventory allocation.

5. Inspection & Acceptance

• Buyers are responsible for inspecting goods upon arrival.

• Any visible damage or complete non-functionality must be reported within 48 hours of delivery with photo and video evidence.

• Claims submitted after 48 hours will not be accepted.

6. Defective on Arrival – Refund Eligibility

• If a product is confirmed to be completely non-functional upon arrival (based on video evidence reviewed by our technical team), we will issue a full refund.

• We will evaluate on a case-by-case basis whether the product needs to be returned, depending on the buyer’s location and the cost-effectiveness of return shipping. If a return is required, we will provide a return shipping label and arrange pickup; if not, you will be instructed to dispose of the product locally.

• This applies ONLY to products that are completely non-functional. Minor issues (e.g., color temperature variation, slight flicker under specific conditions) do not qualify for refund and will be handled under warranty instead.

7. Returns & Exchanges

• We do NOT accept returns or exchanges for any reason, including but not limited to: change of mind, order placed in error, compatibility issues, or minor cosmetic preferences.

• All sales are final once the order is confirmed and shipped.

• Unauthorized returns will be refused and you will bear all shipping costs.

8. Compatibility & Usage

• Buyers are responsible for verifying fixture compatibility (voltage, DMX, mounting, etc.) before ordering.

• We are not liable for mismatched system integration.

9. Quantity & Stock

• Quantities shown are actual available stock.

• We reserve the right to refund and cancel orders if inventory discrepancies occur.

10. Governing Law

• These terms are governed by the laws of the seller’s registered jurisdiction.

Summary Table (Quick Reference)